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Genesys Cloud CX: Developer Certification Sample Questions (Q45-Q50):

NEW QUESTION # 45
Error 400 by Notification service means the channel has been idle for 24 hours.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 46
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

A. 2,1,3,4,5
B. 4,1,2,5,3
C. 1,3,2,5,4
D. 5,2,1,3,4

Answer: D

Explanation:
1. Making your organization hybrid media capable: Begin by enabling hybrid media capabilities in your organization to support both cloud and premises-based media processing.
2. Pairing your new BYOC Premises Edges to Genesys Cloud CX: Next, pair your BYOC Premises Edges with Genesys Cloud CX to establish communication between the premises hardware and the cloud platform.
3. Placing your Edges into the Genesys Cloud CX hybrid media edge group: After pairing, move your Edges into the Genesys Cloud Hybrid Media Group to manage them within the hybrid environment.
4. Configuring Edge interfaces to use site interconnects: Then, configure the network interfaces on your Edges to utilize site interconnects, facilitating communication between different sites.
5. Enabling and configuring site links: Finally, enable and configure site links to establish connections between your premises and cloud sites, completing the hybrid media setup.
Reference: https://help.mypurecloud.com/articles/convert-byoc-cloud-genesys-cloud-voice-to-hybrid-media/

NEW QUESTION # 47
Disabling file attachments in chat is related to _______________.

A. Telephony
B. Chat Settings
C. Global Settings
D. Security and Compliance

Answer: D

Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.

NEW QUESTION # 48
Which of the following statements is NOT true regarding Management Units?

A. Management Units partition agents and interactions into logical groups.
B. Agents that handle the same set of interactions should belong to the same management unit.
C. They help you create, manage, and view schedules for a group.
D. A maximum of 100 agents can be added lo a single Management Unit.

Answer: D

Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

NEW QUESTION # 49
Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

A. Diamond
B. C
C. Java
D. Javascript
E. iOS
F. Snake

Answer: A,B,F

Explanation:
Genesys Cloud CX provides SDKs for several programming languages, including JavaScript, Java,.NET (C#), Python, and Ruby. However, SDKs are notavailable for:
C:While C is a foundational programming language, Genesys Cloud CX does not offer an SDK specifically for it.

Snake:This appears to be a typographical error or a fictional language; no such programming language is recognized.

Diamond:Similarly, this does not correspond to any known programming language.

NEW QUESTION # 50
......

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